Privacy Policy

• Lead details — name, contact number, source channel, event type, budget, and interest level (Hot, Warm, Cold)
• Follow-up logs — calls, messages, reminders, and reschedule history linked to each lead
• Sales pipeline data — stage progression from New Lead through to Won or Lost
• Communication records — WhatsApp, call logs, email, and SMS interactions
• Sales target data — yearly goals, quarterly/monthly breakdowns, and individual achievement
• Role-based user accounts and login information for all five access levels
• Task and project data — assignments, deadlines, priorities, and completion status
• GPS location data for field executive tracking and visit logs (Android app)
• Device and usage data for platform performance monitoring

• Power the full CRM workflow — lead capture → follow-up automation → deal closure
• Display follow-up reminders, color-coded priority flags, and auto-reschedule alerts
• Maintain a live sales pipeline with drag-drop stage management
• Track sales targets and provide real-time achievement reports for individuals and teams
• Enable role-based visibility — Managers see all team leads; Executives see only their own
• Provide real-time dashboards, employee performance analytics, and conversion reports
• Support GPS field tracking and location-stamped activity logs via the Android app
• Improve and maintain platform performance and reliability

We do not sell your data. Data is shared only when required by law or with trusted service providers — such as WhatsApp, SMS gateway providers, Facebook Lead Ads, Instagram, and Google Ads integrations — strictly to operate core platform features. All third-party service providers are held to confidentiality obligations and their own respective privacy policies.

We use secure systems and encryption to protect your data at rest and in transit. Role-based access controls ensure each team member can only access the data relevant to their role. While no system can be guaranteed 100% secure, we follow industry-standard practices to minimise risk and safeguard all lead, client, and business information.

Data is stored only for as long as required to operate the service effectively and support your business reporting needs. You may request deletion of your data at any time by contacting us using the details provided in Section 10 below.

• Access the data we hold about you and your organisation
• Request correction of any inaccurate or outdated lead, user, or business data
• Request deletion of your data from our systems
• Restrict or object to specific uses of your data

FollowupTrack integrates with third-party services including WhatsApp, Facebook Lead Ads, Instagram, Google Ads, SMS providers, and your website's lead capture forms. These integrations are used to automatically import leads and enable one-click communication with prospects. All such integrations are governed by their respective privacy policies and terms of service.

FollowupTrack is a professional business tool intended for sales teams, business owners, and their staff. This platform is not directed at or intended for use by individuals under the age of 16.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

For any questions, data requests, or to book a free demo, reach out to us through any of the channels below. We're available Monday–Saturday, 9:00 AM – 7:00 PM.